Privacy Policy

1. Scope

This Privacy Policy describes how True North Insurance Solutions collects, uses, stores, and protects personal data when you visit truenorthinsurancesolutions.com, contact us, request information, or use our insurance advisory services where True North Insurance Solutions is the data controller.

We are committed to protecting your privacy and ensuring transparency about how we handle your information, especially sensitive healthcare and insurance-related data.

2. Data We Collect

• Contact and identity data: name, date of birth, phone number, email, and home address when you request information or services.
• Insurance and healthcare data: Medicare information, health history, prescription drug coverage preferences, and insurance plan details.
• Financial data: billing information and insurance enrollment data necessary for advisory services.
• Usage and technical data: IP address, browser/device details, timestamps, and website interaction logs.
• Communication data: inquiry details, correspondence with our licensed advisors, and call records.

3. How We Use Data

• Provide Medicare advisory services, insurance guidance, and related professional services.
• Respond to your inquiries and provide free, no-obligation consultations.
• Facilitate insurance enrollment and plan selection.
• Comply with legal obligations, regulatory requirements, and insurance industry standards.
• Communicate important updates, service announcements, and relevant information about your coverage.
• Prevent fraud and maintain security of our services.

4. Insurance and Healthcare Data Protection

• We treat health-related and insurance data with the highest level of care and confidentiality.
• Medicare and health information is handled in accordance with applicable privacy regulations.
• Your information is shared only with insurance carriers and other parties necessary to provide the services you request.
• We maintain detailed records of your preferences and communication history to provide personalized advisory services.

5. Data Sharing

We do not sell personal data. We may disclose data only in the following situations:

• Insurance carriers and healthcare providers to facilitate enrollment and coverage.
• Trusted partners and vendors that help us deliver our advisory services.
• Legal and regulatory compliance, dispute handling, or rights protection.
• Corporate transactions such as merger, acquisition, or business transfer.

6. Retention

We retain personal data only as long as required for service delivery, regulatory compliance, legal obligations, and legitimate business purposes. Retention duration depends on the data type, sensitivity, contractual commitments, and applicable insurance industry regulations.

7. Security

We use administrative, technical, and organizational safeguards to protect personal data, including access controls, encryption where appropriate, monitoring, and incident response processes.

Our team of licensed advisors maintains strict confidentiality standards. No method of transmission or storage is completely risk free, but we continuously improve our controls and procedures.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. You may also opt out of marketing communications at any time.

To submit a privacy request or question about your data: privacy@truenorthinsurancesolutions.com.

9. Cookies and Analytics

We may use cookies or similar technologies for core website functionality, analytics, security, and performance improvements. You can control cookies in your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing your information.

11. Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material updates will be reflected on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or our data handling practices, contact:

True North Insurance Solutions

Serving clients statewide across California

Phone: +1 (415) 555-0199

Email: privacy@truenorthinsurancesolutions.com or info@truenorthinsurancesolutions.com